Warning: You are browsing the documentation for PrestaShop 1.7, which is outdated.
You might want to read an updated version of this page for the current version, PrestaShop 8. Read the updated version of this page
PrestaShop uses GitHub to track bugs and issues. This is the best place to report the bugs you are witnessing on your PrestaShop shop.
Choose between a “Bug report”, or a “Feature request”, and click on “Get started”
A text editor appears:
To fill the required information, just use the text editor. You can use the “preview” tab to see how your issue will be published.
There are five main sections:
Click the “Submit new issue” button when you are done.
When writing a bug report, please use these guidelines:
These are inspired by Mozilla’s own guidelines.
If your issue can be reproduced using a clean install, it is likely that the problem effectively is due to a software defect. In that case, the bug will receive a severity classification, and be added to the backlog so that it can be fixed in a future release.
To find out more, read How issues are sorted.