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Orders can be created from a cart either in Front Office (FO) by the customer or in Back Office (
Sell -> Orders -> "Add new order" by the shop admin. See Add new order page.
In FO by default, a new empty cart is created everytime a customer signs in - this behavior can be adjusted in BO
Configure -> Shop parameters -> Customer settings. If customer is not signed in (guest) - the cart is created once
first product is being added into it. If guest already has a cart and signs in, the cart is assigned to him instead of
creating a new one.
When creating an order in the BO, a new empty cart is created once the customer is selected. An existing cart can also be selected, or existing order can be used to create a new cart.
Configure -> Administration -> General "lifetime of front office cookies").
To create the order, the cart has to be filled with the following information:
Personal information - details like name, email, birthday etc. In FO you can either fill this information manually as guest (and optionally create new customer account) or login with existing customer. In BO order creation you will be asked to select an existing customer before you can modify the existing cart or create a new one.
Addresses - provide the shipping and invoice addresses information. Shipping (a.k.a. delivery) address is where the ordered products should be sent while the invoice address is where the invoice is sent. In FO, you can provide one address to be used as both - shipping and invoice. In BO, you must select shipping and invoice addresses (the same address can also be selected for both - shipping and invoices). After this step is complete you will need to select available carriers (carriers are searched by delivery address and can be modified by shop admin in Improve -> Shipping -> Carriers page). Note - carrier will not be available if selected country or zone is disabled (in BO International -> Locations) or carrier shipping and locations settings are not configured.
Payment - choose how to pay for the order. Shop admin can configure payment methods in BO Payment -> Payment methods. All payments are handled by payment modules. Prestashop comes with 2 payment modules by default:
Improve -> Payment -> Preferences.
Once the order is submitted, a unique order reference is generated and certain records from a cart and related entities are added into following database tables:
After order is successfully created, an email with the order information is sent to the customer.
Email sending settings can be found in BO
Configure -> Advanced parameters -> E-mail. Email translations and templates
Improve -> International -> Translations.
When order is being created in BO, email with the link to a prefilled cart can be sent before creating the order (so the
customer can finish up the checkout process). To do that
More actions -> Send pre-filled order to the customer by email in summary block.
When creating order from the FO, the initial order status will differ depending on selected payment method. For example, if “Payment by check” is selected, then order will be created with the “Awaiting check payment” status, or if “Bank transfer” is selected, the status will be “Awaiting wire payment”.
Order status changing cycle depends on payment module. Some modules (like the default ones provided above) will require
shop admin to control the order status manually, which can be done in BO
Sell -> Orders -> Orders. Other more
complicated payment modules, which integrates online payments in checkout process, will control the order status
automatically (e.g. when payment is done, the order status automatically changes to “Payment accepted”).
Order statuses can be configured in BO
Shop parameters -> Order settings -> Statuses.